退款政策
English
1. Nature of Our Services
YC Studio provides custom digital services, including personal website design, enterprise website design, web customization & deployment, and custom software development. All products sold on this store are digital, intangible services. No physical goods are shipped.
2. Refund Eligibility
Because our services are highly customized and labor-intensive, refund eligibility depends on the project stage:
| Project Stage | Refund Available |
|---|---|
| Before work has started — payment received but no design draft or development work has begun, and the agreed solution/proposal has not yet been confirmed by the client. | ✅ Full refund available |
| After the agreed solution has been confirmed and work has started — including any design drafts, code, or deliverables produced by our team. | ❌ No refund available |
| Client is unsatisfied with the initial proposal — before any production work begins. | ✅ Full refund available |
In short: Once you have approved the proposed solution and we have begun production, the order becomes non-refundable, because labor and resources have already been allocated to your project.
3. How to Request a Refund
- Email support@yc-techs.com within 7 calendar days of payment, with your order number and reason.
- We will review your request within 2 business days.
- Approved refunds return to the original payment method within 5–10 business days.
4. Disputes
If you have any concerns about a refund decision, please contact support@yc-techs.com first. We are committed to resolving issues fairly before any chargeback or dispute is filed.
中文
1. 服务性质
YC Studio 提供定制化数字服务，包括个人网页设计、企业网页设计、网页个性化部署、软件定制开发。本店所售商品均为数字化、无形的服务，不涉及任何实物配送。
2. 退款条件
由于我们的服务高度定制化、人力成本投入大，退款是否受理取决于项目所处阶段：
| 项目阶段 | 是否可退款 |
|---|---|
| 方案尚未启动 — 已付款但尚未开始设计稿或开发，且客户尚未确认方案 | ✅ 支持全额退款 |
| 方案已确认且已开工 — 我方已开始制作设计稿、代码或任何交付物 | ❌ 不支持退款 |
| 客户对初始方案不满意 — 但我方尚未开始正式制作 | ✅ 支持全额退款 |
简而言之：一旦您确认了方案、我方按方案开工，订单将不再支持退款，因为相应的人力与资源已为您的项目专门分配。
3. 申请退款流程
- 付款后 7 个自然日内发邮件至 support@yc-techs.com，注明订单号与退款理由。
- 我方在 2 个工作日内审核您的请求。
- 审核通过的退款将在 5–10 个工作日内原路退回。
4. 争议处理
若您对退款决定有任何异议，请优先联系 support@yc-techs.com。我们承诺在您发起拒付/争议前，公平协商解决。